Troubleshooting PC TimeWatch

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For security reasons, we cannot give too much details about how PC TimeWatch works. If the program doesn't work as expected, please review your settings and make sure that the PC TimeWatch service is running (see Installing PC TimeWatch).


If something goes wrong, please retrieve your copy of the Recovery instructions that you should have printed and put to a safe location. See Recovery instructions. Otherwise, please use our Support forum.


New versions of a restricted program

Unlike other similar utilities, renaming or moving an executable doesn't prevent PC TimeWatch from monitoring the program unless a new version of the executable is installed. If this happens, remove the relevant program entry and re-create it. Installing the same version of a program, even in a different folder, doesn't cause any trouble to PC TimeWatch.


Limitations in Program Monitoring

PC TimeWatch manages all 16-bit applications as if they were one application; they are restricted as a unit. To restrict 16-bit applications, launch the program(s) you want to restrict, then select "add from running process" in PC TimeWatch and select NTVDM.EXE.


Mouse cursor hovering the tray icon area

You may have noticed (although this may not be visible under Windows 2000) that when a program is terminated by PC TimeWatch, the mouse cursor quickly sweeps the tray icon area. This is not a bug but intended behavior. This is the only way to remove from the system tray an icon created by a program that was just terminated by PC TimeWatch.


How restricted programs are terminated

PC TimeWatch always tries to close an application properly before using the brute force method to terminate the process. So, when the time is elapsed, PC TimeWatch sends a notification to the application's as if the user had tried to close the window. If the application has a dirty flag set, it should normally gives the opportunity to the user to save the current document.


PC TimeWatch waits a moment for the application to close itself and only if this doesn't happen within a given time-frame, the brute force approach is used.


Abnormal start-up

Under some rare circumstances, when running the PC TimeWatch for the first time after the installation, you could receive a warning about the PC TimeWatch service not being started. In that case, please follow the instructions below:


In PC TimeWatch was not able to fix he problem as indicated, please follow the instructions bellow and contact us via our support web page here.



- Windows NT / 2000 / XP / Vista / 7 users


Open the Windows Control Panel and launch the Services applet (NT) or go to the Start | Programs | Administrative Tools menu and click on Services.
Look for a service named PC TimeWatch.
Make sure it is started and that the startup type is set to Automatic.
If not, right-click the entry and select Start to start the service or select Properties and chose Automatic in the startup type combo box.



- Windows 98 / Windows Millennium users


Open Windows Explorer and go to the PC TimeWatch application folder.
Double-click the ptwsvc.exe program. You're done.